The Most In-Demand Salesforce FSL-201 Pass Guaranteed Quiz
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Salesforce FSL-201 certification exam is designed for professionals who have expertise in Salesforce and who want to extend their knowledge to field service management. FSL-201 exam validates the candidates' understanding of field service management processes, and their ability to configure and manage Salesforce Field Service Lightning for optimal service delivery.
NEW QUESTION # 89
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
- A. Required Resource
- B. Resource Availability
- C. Match Field
- D. Extended Match
Answer: C
Explanation:
This work rule should be used to assign service resources based on related object records, such as accounts or assets, by matching field values between objects. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_match_field.htm&type=5
NEW QUESTION # 90
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Postpone all lower-priority jobs and extend Due Dates.
- B. Configure a new Service Level for immediate assignment.
- C. Configure an Emergency Policy and use the Emergency Wizard.
- D. Manually flag Service Appointments as "In Jeopardy" due to weather.
Answer: C
NEW QUESTION # 91
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
- A. Manually create a competitor's Asset Record on the Field Service mobile app.
- B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
- C. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
- D. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
Answer: B
NEW QUESTION # 92
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
Answer: D
NEW QUESTION # 93
An Enterprise Customer is planning to implement Salesforce to support case management. Below, is their current system landscape diagram.
Considering Salesforce capabilities, what should the Integration Architect evaluate when integrating Salesforce with the current system landscape?
- A. Integrating Salesforce with Order Management System, Data Warehouse and Case Management System.
- B. Integrating Salesforce with Order Management System, Email Management System and Case Management System.
- C. Integrating Salesforce with Email Management System, Order Management System and Case Management System.
- D. Integrating Salesforce with Data Warehouse, Order Management and Email Management System.
Answer: D
NEW QUESTION # 94
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?
- A. Creating Entitlements for Cases and Work Orders must be separated.
- B. Creating Entitlements for Work Orders requires Lightning to be enabled.
- C. Managing page layouts and validation rules can be done in Salesforce Lightning.
- D. Managing page layouts and milestone trackers can be done in salesforce1.
Answer: A
NEW QUESTION # 95
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce mobile app
- B. Work Order records cannot be updated on a mobile device
- C. Salesforce Touch
- D. Field service mobile app
Answer: A
NEW QUESTION # 96
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
- A. Call the Sales Team with the Opportunity.
- B. Create a Quick Action to create the Opportunity.
- C. Create a custom filed on the Work Order.
- D. Log a follow-up task on the Work Order.
Answer: B
NEW QUESTION # 97
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?
- A. Ensure the work order entitlement is related to the same process as the case entitlement.
- B. Make sure the case entitlement record is being shared with the service resource.
- C. Add work order milestones after the case milestones to the entitlement process.
- D. Create a separate entitlement process associated to the work order object.
Answer: D
Explanation:
An entitlement process is a timeline that shows every step and milestone involved in delivering support to a customer. To use milestones on work orders, a separate entitlement process associated to the work order object must be created and activated. Modifying the user's profile, updating public group membership, or assigning a Field Service Mobile License to the user would not enable milestones on work orders. Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_process_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_process_create.htm&type=5
NEW QUESTION # 98
Universal Containers wants to process mobile payments. How can this requirement be met?
- A. Attach a picture of the credit card
- B. Add a custom filed to store the credit card number
- C. Create a custom payments object
- D. Install an AppExchange package.
Answer: D
NEW QUESTION # 99
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?
- A. Create two service appointment
- B. Create a two-service crew
- C. Create a crew with two technicians
- D. Create a work rule with two required skills
Answer: B
NEW QUESTION # 100
Universal Containers (UC) is a large printing company that sells advertisement banners. The company works with third-party agents on banner initial design concepts. The design files are stored in an on-premise file store that can be accessed by UC internal users and the third party agencies. UC would like to collaborate with the 3rd part agencies on the design files and allow them to be able to view the design files in the community.
The conceptual design files size is 2.5 GB.
Which solution should an integration architect recommend?
- A. Define an External Data Source and use Salesforce Connect to upload the files to an external object. Link the external object using Indirect lookup.
- B. Use Salesforce Files to link the files to Salesforce records and display the record and the files in the community.
- C. Create a custom object to store the file location URL, when community user clicks on the file URL, redirect the user to the on-prem system file location.
- D. Create a lightning component with a Request and Reply integration pattern to allow the community users to download the design files.
Answer: A
Explanation:
https://help.salesforce.com/articleView?id=collab_files_connect_share.htm&type=5
NEW QUESTION # 101
universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work Which two items should a consultant include in the scheduling policy to meet this?
requirement?
- A. Maximize travel from home and working territories
- B. Minimize travel service objective and preferred resource services objectives
- C. Minimize travel service objectives and resources priority services objectives
- D. Required resources and maximum travel from home
Answer: A,B
NEW QUESTION # 102
Northern Trail Outfitters is migrating from a legacy emailing tool to Marketing Cloud. As part of the migration, they have to go through a security review. Their data privacy team has made it clear that the data in the sandbox should never be mixed with data In production during testing cycles.
What recommendation would a consultant provide on the architecture to fulfill this requirement?
- A. Create one or more additional business units for testing.
- B. Use Subscriber Filter per business unit to filter production from test data.
- C. Implement two separate Marketing Cloud instances.
- D. Ensure test sends are done from data extensions with attribute 'Is Testing1.
Answer: C
NEW QUESTION # 103
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled." - B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete". - C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed" - D. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
Answer: B
NEW QUESTION # 104
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Salesforce FSL-201 exam is a valuable certification for professionals in the field service industry who are looking to enhance their skills and advance their careers within the Salesforce ecosystem. With the right preparation and resources, individuals can successfully pass the exam and demonstrate their expertise in the implementation of Field Service Lightning.
Obtaining the Salesforce FSL-201 certification can lead to many career opportunities. It can help individuals to stand out in the job market and increase their chances of getting hired. Salesforce - Implementing Field Service Lightning certification also provides individuals with the skills and knowledge needed to implement Field Service Lightning solutions for their organizations, thereby increasing their value to their organization.
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