Salesforce Certified Agentforce Specialist: Agentforce-Specialist Exam

"Salesforce Certified Agentforce Specialist", also known as Agentforce-Specialist exam, is a Salesforce Certification. With the complete collection of questions and answers, UpdateDumps has assembled to take you through 202 Q&As to your Agentforce-Specialist Exam preparation. In the Agentforce-Specialist exam resources, you will cover every field and category in AI Specialist Certification helping to ready you for your successful Salesforce Certification.

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  • Updated on: Sep 04, 2025
  • No. of Questions: 202 Questions & Answers

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  • Updated on: Sep 04, 2025
  • No. of Questions: 202 Questions & Answers

Salesforce Agentforce-Specialist Exam Syllabus Topics:

TopicDetails
Topic 1
  • Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.
Topic 2
  • Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.
Topic 3
  • Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.
Topic 4
  • Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.
Topic 5
  • Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.

Reference: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Agentforce-Specialist-Exam-Guide

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