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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Leave both the chat and email fields limit as blank.
B) Enter the value "Unlimited" in the chat and email fields.
C) Use the default values.
D) Enter zero as the initial value for both fields.

2. Which two statements are true about safe mode in relation to add-ins?

A) It is a profile setting that must be enabled for a profile.
B) It allows an agent desktop to log in to the application without any add-ins.
C) It is a setting that must be enabled at the interface level.
D) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
E) It allows an agent desktop to log in to the application with local add-in files.

3. Which three functions are not part of the math group of functions?

A) truncate
B) lower
C) power
D) bitand
E) round
F) length
G) ceiling
H) rand
I) to_number
J) floor

4. Which two components can be edited in a standard report?

A) Report headings
B) Non-selectable filters
C) Graphs
D) Schedules
E) Column headings
F) Permissions

5. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Configuring advanced routing
B) Requesting Chat from File > Options > View Options
C) Fixing the chat workspace
D) Clicking Request Chat on the Live Media bar
E) Deselecting the Pull Chat check box in the agent's profile

Solutions: