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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
| Topic 2: Analytics and Reporting | - Configure dashboards - Define report access and sharing - Create standard and custom reports |
| Topic 3: Staff and Profile Management | - Configure agent workflows - Set up staff accounts and roles - Create and manage profiles - Define permissions and access rights |
| Topic 4: Site Configuration and Administration | - Message templates and variables - Passport configurations - Search priority and keywords - System settings and configuration |
| Topic 5: Application Appearance | - Configure Customizable Menus - Design Agent Interfaces - Create Navigation Sets - Create and implement Workspaces |
| Topic 6: Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
| Topic 7: Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
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