[Jun 29, 2024] Verified 5V0-62.22 dumps and 62 unique questions
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VMware Workspace ONE 21.X UEM Troubleshooting Specialist is a certification exam that validates the expertise of a professional in Workspace ONE UEM Troubleshooting. VMware Workspace ONE 21.X UEM Troubleshooting Specialist certification demonstrates that the professional has the required knowledge and skillset to troubleshoot and resolve issues related to VMware Workspace ONE 21.X UEM.
VMware 5V0-62.22 Exam is a computer-based exam that consists of 60 questions. 5V0-62.22 exam duration is 105 minutes, and candidates are required to achieve a passing score of 300 or higher to be certified. 5V0-62.22 exam is available in multiple languages, including English, Japanese, and Korean, and it can be taken at any Pearson VUE test center worldwide.
NEW QUESTION # 14
An organization has successfully used VMware Workspace ONE UEM for the fast few weeks to deploy a public application on demand lo managed Android iOS and Windows devices that are located in the customer OG.
The Windows and Android device users can still install this application. The iOS device users, however, report that they can see and install other iOS applications from the VMware Workspace ONE Catalog, but they are unable see or install this iOS application What is the most likely cause of this issue?
- A. The organization's VMware Workspace ONE UEM license needs updating
- B. An organization administrator changed an assignment group setting for the application.
- C. An organization administrator changed the assignment of the application to the customer
- D. The organization's APNs certificate expired.
Answer: C
Explanation:
Explanation
An organization administrator changed the assignment of the application to the customer OG (organization group). The assignment of an application determines which devices can see and install the application from the Workspace ONE Catalog. If an organization administrator changed the assignment of an application from a lower OG (such as customer) to a higher OG (such as global), it may affect the visibility and availability of the application for some devices in lower OGs. The administrator should check and restore the assignment of the application to the customer OG if needed.
NEW QUESTION # 15
Refer to the exhibit.
A company has created a compliance policy with the following rules:
Recently, the Android device was marked as non-compliant. The VMware Workspace ONE UGM administrator found that the Facebook application was installed on the device and that a passcode was not present. However, after the user removed the Facebook app and created a device passcode, the Android device still shows as non-compliant in the VMware Workspace ONE UEM console. Other devices within this organization all show as compliant.
Which two root causes could possibly cause this problem? (Choose two.)
- A. The Android device operating system version is lower than 8.0.0
- B. The device has not checked in with the Workspace ONE UEM tenant.
- C. The Policy Engine Service is not running
- D. The device is not enrolled into Workspace ONE UEM.
- E. The Interrogator Queue Service is not running.
Answer: B,C
Explanation:
Explanation
The two root causes that could possibly cause this problem are that the device has not checked in with the Workspace ONE UEM tenant, and that the Policy Engine Service is not running. The device check-in is a process that updates the device status and information in the Workspace ONE UEM console3. If the device has not checked in with the Workspace ONE UEM tenant, it will not receive the latest compliance policy or report its compliance status. The Policy Engine Service is a service that evaluates and enforces compliance policies on devices. If the Policy Engine Service is not running, it will not be able to detect or remediate non-compliant devices. The administrator should check and resolve any issues with device check-in and Policy Engine Service.
NEW QUESTION # 16
Where should the logging level for AirWatch Cloud Connector be changed?
- A. In the CloudConnector.exe.config file
- B. At the UEM console Cloud Connector settings page
- C. In the Cloud ConnectorHub.exe.config file
- D. At the Workspace ONE Access Connector settings page
Answer: A
Explanation:
Explanation
The logging level for AirWatch Cloud Connector should be changed in the CloudConnector.exe.config file.
This file contains various settings for ACC (AirWatch Cloud Connector), such as logging level, proxy settings, service URLs, and so on. The administrator can edit this file to change the logging level for ACC from default to verbose or debug, which can provide more detailed information for troubleshooting purposes.
NEW QUESTION # 17
An administrator has mistakenly selected the prevent re-enrollment option when enterprise wiping a device that was intended to be re-enrolled. The administrator needs to remove this block and ensure that users are successful when they re-attempt enrollment Which console page should be used to meet these goals?
- A. Resources > Device Updates
- B. Devices > Wipe Log
- C. Monitor > Events > Device Events
- D. Devices > Lifecycle > Enrollment Status
Answer: D
Explanation:
Explanation
The console page that should be used to meet these goals is Devices > Lifecycle > Enrollment Status. This page allows the administrator to view and manage the enrollment status of devices, such as blocked, unenrolled, or pending1. The administrator can also remove the block on a device that was enterprise wiped with the prevent re-enrollment option, and allow the user to re-enroll the device.
NEW QUESTION # 18
An administrator is unable to enroll Android devices with directory accounts but successfully enrolled the device with a basic working previously.
Which logs should the administrator review to begin troubleshooting the Android directory account enrollment issue?
- A. VMware Workspace ONE Intelligent Android Hub
- B. AirWatch Cloud Connector
- C. VMware Tunnel
- D. Unified Access Gateway
Answer: B
Explanation:
Explanation
According to the Device enrollment issues with Workspace ONE article3, one of the possible causes of enrollment failure is that the ACC service is not working properly or cannot communicate with the directory service. The administrator can review the ACC logs and test the connection to verify if there are any errors or issues with the ACC service or configuration.
The logs that the administrator should review to begin troubleshooting the Android directory account enrollment issue are AirWatch Cloud Connector (ACC) logs. The ACC is responsible for integrating Workspace ONE UEM with directory services such as Active Directory or LDAP. If the administrator is unable to enroll Android devices with directory accounts, it could indicate that there is a problem with the ACC configuration, connectivity, or synchronization. The administrator should review the ACC logs to identify and troubleshoot the root cause of the issue3.
NEW QUESTION # 19
An VMware Workspace ONE administrator is using device-based commands to manage Android mobile devices, but the devices stopped receiving the UEM Commands from the Workspace ONE UEM Console (e.g.
"Lock Device")
Why is this problem occurring?
- A. The Workspace ONE UEM Console stopped communicating with Workspace ONE Access.
- B. The VMware AirWatch Cloud Connector (ACC) stopped communicating with Workspace ONE UAG.
- C. The VMware AirWatch Cloud Connector (ACC) stopped communicating with VMware AirWatch Cloud Messaging (AWCM).
- D. The Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM)
Answer: D
Explanation:
Explanation
The reason that this problem is occurring is that the Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM). AWCM is a service that delivers push notifications to devices and enables device-based commands from the Workspace ONE UEM Console3. If the Workspace ONE UEM Console cannot communicate with AWCM, it will not be able to send commands to devices, such as "Lock Device". The administrator should check and resolve any issues with AWCM connectivity.
NEW QUESTION # 20
An organization has successfully deployed native applications to VMware Workspace ONE managed Android, iOS, and Windows devices in the same OG.
The organization administrator just configured VMware Workspace ONE to provide all those same devices access to a SaaS application that was previously successfully integrated with the organization's VMware Workspace ONE Access tenant. Windows and Android users can access this SaaS application, but iOS device users report that they are unable to see this application in the VMware Workspace ONE Catalog.
What is the most likely cause of this issue?
- A. The Intelligent Hub Catalog (iOS) setting was not enabled.
- B. The Intelligent Hub Catalog integration was not completed for the OG.
- C. The application assignment via the OG was misconfigured.
- D. The organization's Apple sToken expired.
Answer: A
Explanation:
Explanation
The most likely cause of this issue is that the Intelligent Hub Catalog (iOS) setting was not enabled. This setting allows iOS devices to access SaaS applications from the Intelligent Hub app3. If this setting is disabled, iOS devices will not be able to see or launch SaaS applications from the Intelligent Hub Catalog. The administrator should enable this setting in the Workspace ONE UEM console.
NEW QUESTION # 21
An administrator has been troubleshooting an issue where a single device is unable to check in to VMware Workspace ONE UEM and receive commands All services are functioning, and this issue appears to be isolated to this specific device. Service logs have also been reviewed and do not show any instances of communication with the device in question.
Which troubleshooting step should be taken next to find the root cause, while not causing any data loss to the end user's device?
- A. Use Device Wipe, and then re-enroll the device.
- B. Manually update the device record in the DB.
- C. Renew the Device Root Certificate.
- D. Gather Device Side Logging.
Answer: D
Explanation:
Explanation
The troubleshooting step that should be taken next to find the root cause, while not causing any data loss to the end user's device, is to gather device side logging. Device side logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes. Device side logging can be enabled from the Workspace ONE UEM console or from the device itself. Device side logging does not affect the user's data or settings on the device.
NEW QUESTION # 22
A few devices have stopped updating their last seen time within the console After testing with a device, the administrator notices the Intelligent Hub states AWCM is connected. The administrator decides to review the connection flow to determine the cause of the failure?
Which connection flow should be examined to gain this insight?
- A. Device connection to Device Services
- B. Device Connection to Console Server
- C. Device Services connection to DB
- D. AWCM connection to Device Services
Answer: A
Explanation:
Explanation
The connection flow that should be examined to gain this insight is device connection to Device Services.
Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If devices have stopped updating their last seen time within the console, it could indicate that there is a problem with device connection to Device Services. The administrator should check and resolve any issues with device connection to Device Services.
NEW QUESTION # 23
A VMware Workspace ONE UEM administrator is troubleshooting an internal application installation that affects one Android device. Which two pieces of information will help the administrator with this task?
(Choose two)
- A. Android OS version
- B. Internal application APK file
- C. Console server IIS log
- D. Verbosed Web Console log
- E. Workspace ONE Intelligent Hub log
Answer: A,B
Explanation:
Explanation
The two pieces of information that will help the administrator with this task are internal application APK file and Android OS version. The internal application APK file is the installation file for Android applications. The administrator can check if the file is corrupted, compatible, or configured correctly for the device. The Android OS version is the operating system version of the device. The administrator can check if the device meets the minimum requirements for the application or if there are any known issues or bugs with the OS version.
NEW QUESTION # 24
Refer to the exhibit. The VMBeans company has created the following organization group (OG) structure:
The administrator at the Logistics OG has the Console Administrator role. Which two smart groups could this administrator manage? (Choose two.)
- A. Sales Android Device
- B. VMBeans (VMBeans)
- C. Sales Laptop
- D. Logistics Team Central Office
- E. Midwest Rugged
Answer: D,E
Explanation:
Explanation
The administrator at the Logistics OG has the Console Administrator role, which means they can manage all the smart groups that are created in their own OG or below1. Therefore, they can manage the Logistics Team Central Office and Midwest Rugged smart groups, which are both created in the Logistics OG. They cannot manage the VMBeans (VMBeans), Sales Android Device, and Sales Laptop smart groups, which are created in higher OGs.
NEW QUESTION # 25
A dozen users just reported various issues with VMware Workspace ONE UFM managed applications on their Android and iOS devices The administrator would like to use VMware Workspace ONE to simultaneously gather detailed troubleshooting information about all these devices with one action Which form of logging should be used to accomplish this goal?
- A. ACC (AirWatch Cloud Connector) verbose logging
- B. AWCM (AirWatch Cloud Messaging) verbose logging
- C. Device-based targeted logging
- D. Settings-based targeted logging
Answer: C
Explanation:
Explanation
The form of logging that should be used to accomplish this goal is device-based targeted logging. Device-based targeted logging allows the administrator to enable debug logging for multiple devices at once, based on various criteria, such as platform, model, ownership, and so on1. Device-based targeted logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes.
NEW QUESTION # 26
Refer to the exhibit. Consider this assignment group:
A company created a new assignment group tor its Consulting department and deployed Salesforce application to that group. After two days, only a small number of consultants have confirmed that they have received the application.
Under the Consulting organization group, the VMware Workspace ONE UEM administrator can see 109 enrolled iOS devices, but under the Salesforce application installation status, it shows the application is only assigned to nine devices.
Which statement describes the 100 iOS devices that are unable to see the application assignment?
- A. They are on iOS 14.0 0.
- B. They are not on iOS 14.0.0.
- C. They are not corporate-owned devices.
- D. They are not enrolled.
Answer: B
Explanation:
Explanation
The 100 iOS devices that are unable to see the application assignment are not on iOS 14.0.0. The assignment group is filtered by platform and operating system, and only includes devices that are on Apple iOS and iOS
14.0.02. If some devices are on a different iOS version, they will not be included in the assignment group and will not receive the application.
NEW QUESTION # 27
An organization wants to use VMware Workspace ONE UEM to deploy a new internal application to Android devices. An organization administrator uploads the application installation file into UEM and assigns the application via a smart group Users report the application installation begins on their devices but fails after about ten minutes What is the most likely cause of this issue?
- A. The application installation file is corrupted.
- B. The organization's Google integration is misconfigured.
- C. The application installation file extension is not supported.
- D. The application assignment is misconfigured.
Answer: A
Explanation:
Explanation
The most likely cause of this issue is that the application installation file is corrupted. A corrupted file may cause the application installation to fail or abort on the devices4. The administrator should verify the integrity of the application installation file and upload a new file if needed.
NEW QUESTION # 28
Refer to the exhibit- An IT administrator tried to start a remote session using Workspace ONE Assist but received this request timeout error:
What might be the root cause of this issue"?
- A. Workspace ONE Intelligent Hub failed to connect to the Workspace ONE Assist server
- B. The devices were connected remotely using the unattended mode in Workspace ONE Assist agent.
- C. Workspace ONE Assist agent failed to connect to the Workspace ONE Assist server
- D. The Administrator didn't have proper level of access to Workspace ONE Assist's features.
Answer: C
Explanation:
Explanation
The root cause of this issue is that Workspace ONE Assist agent failed to connect to the Workspace ONE Assist server. The request timeout error indicates that the Workspace ONE Assist agent did not receive a response from the Workspace ONE Assist server within the specified time limit3. This could be due to network issues, firewall settings, or authentication problems. The administrator should check and resolve these issues to enable remote sessions using Workspace ONE Assist.
NEW QUESTION # 29
An administrator has been troubleshooting an issue where a single device is unable to check in to VMware Workspace ONE UEM and receive commands All services are functioning, and this issue appears to be isolated to this specific device. Service logs have also been reviewed and do not show any instances of communication with the device in question.
Which troubleshooting step should be taken next to find the root cause, while not causing any data loss to the end user's device?
- A. Use Device Wipe, and then re-enroll the device.
- B. Manually update the device record in the DB.
- C. Renew the Device Root Certificate.
- D. Gather Device Side Logging.
Answer: D
Explanation:
Explanation
The troubleshooting step that should be taken next to find the root cause, while not causing any data loss to the end user's device, is to gather device side logging. Device side logging can help collect more detailed information about device events, actions, and errors for troubleshooting purposes. Device side logging can be enabled from the Workspace ONE UEM console or from the device itself. Device side logging does not affect the user's data or settings on the device.
NEW QUESTION # 30
New information security requirements were put in place where remote access of any device must have a user present, and the user must consent to many of the remote actions Which VMware Workspace ONE Assist Agent mode will meet this requirement?
- A. Unattended
- B. COPE
- C. Attended
- D. User Secure
Answer: C
Explanation:
Explanation
The VMware Workspace ONE Assist Agent mode that will meet this requirement is Attended Mode. Attended Mode is a mode that requires user consent and presence for remote sessions. The user can see and control the remote session, and can also pause or end it at any time for enhanced privacy2. Attended Mode also allows the user to approve or deny many of the remote actions, such as file transfer, command execution, or device information access2.
NEW QUESTION # 31
The SSL certificates for on-premises VMware Workspace ONE UEM recently expired and were rotated Soon after. Android devices entirely stopped receiving push notifications and many reported AWCM as being disconnected. It was confirmed that the SSL certificates held been rotated on IIS as well as the load balancer.
Which strategy accurately describes the solution for this problem?
- A. The AWCM keystore was missed for rotation of SSL certificates, so running the keytool import targeting the new certificate would resolve the issue
- B. The Device Management binding was not updated for SSL handshake compatibility, so selecting the correct binding would resolve the issue.
- C. The SSL certificates were not updated on all device services servers, so updating the remaining servers would resolve the issue.
- D. The Device Services service was not restarted after the SSL certificate rotation on IIS. so restarting the service would resolve the issue.
Answer: A
Explanation:
Explanation
The strategy that accurately describes the solution for this problem is running the keytool import targeting the new certificate. The AWCM keystore is a Java keystore file that contains the SSL certificates used by AWCM to establish secure connections with devices and other components. If the SSL certificates are rotated on IIS and the load balancer, but not on the AWCM keystore, then AWCM will not be able to communicate with devices using push notifications. To resolve this issue, the administrator must import the new SSL certificates into the AWCM keystore using the keytool command2.
NEW QUESTION # 32
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VMware 5V0-62.22 Exam is an excellent certification exam for IT professionals who work with VMware Workspace ONE UEM solutions. 5V0-62.22 exam provides an opportunity for IT professionals to validate their skills and knowledge in troubleshooting complex issues related to VMware Workspace ONE UEM solutions. Passing 5V0-62.22 exam can help IT professionals enhance their career prospects and gain recognition as certified VMware Workspace ONE UEM Troubleshooting Specialists.
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