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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Reporting and Analytics | 16% | - Service Performance Metrics - Custom Report Generation - KPI Monitoring and Analysis - Reports and Dashboards |
| Topic 2: Configuration and Integration | 16% | - Third-Party System Integration - API and Web Services - SAP FSM System Configuration - Integration with SAP ERP and CRM |
| Topic 3: Resource Management | 22% | - Skill-Based Matching - Workforce Planning and Forecasting - Travel and Route Optimization - Technician Management |
| Topic 4: Service Order Management | 26% | - Service Order Assignment and Routing - Service Order Status Management - Service Order Creation and Processing - Service Order Scheduling and Planning |
| Topic 5: Mobile Application | 20% | - Mobile Checkout and Time Tracking - Offline Capabilities - Field Service Mobile App Features - Real-Time Communication |
SAP Certified - SAP Field Service Management Sample Questions:
1. A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
A) False
B) True
2. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A) Customer self service
B) Autoscheduling
C) Smartforms and feedback (checklists)
3. How does the RISE with SAP Methodology Dashboard contribute to maintaining a clean core?
There are two correct answers.
A) By aligning organizational strategies
B) By providing real-time customer feedback
C) By boosting marketing efforts
D) By ensuring code noncompliance is addressed
E) By offering upgrade preparation insights
4. What is the primary purpose of the RISE with SAP Methodology Dashboard?
Choose the correct answer.
A) To foster resilient business processes and extensions
B) To monitor financial performance
C) To facilitate employee training programs
D) To develop marketing strategies
E) To view and assess system adherence to Clean Core principles
5. How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
A) By offering free training sessions
B) Implementing enhanced cybersecurity measures
C) Using existing marketing strategies
D) Offering a hybrid model with SAP Cloud ERP Private
E) Reducing customer support interactions
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D,E | Question # 4 Answer: E | Question # 5 Answer: D |
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