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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?

A) Associate target products and price lists.
B) Track financial information to determine return on investment (ROI).
C) Create an appointment activity.
D) Create a campaign from a template.

2. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)

A) The activities can be assigned to a specific user.
B) The activities can be assigned to the owners of the lead records.
C) The activities can be assigned to a list of users.
D) The activities can be assigned to a team.
E) The activities can be assigned to you.

3. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Marketing list members can be added after the list is activated.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Deleted leads remain in the marketing list.
D) Deleting a lead also removes the lead from the marketing list.

4. A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)

A) Edit a new weekly work schedule and set your work capacity to zero.
B) Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
C) Add a service restriction to your work schedule.
D) Use the Schedule Time Off feature.

5. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) You can copy a dynamic marketing list to a static marketing list.
B) You can remove members from a dynamic marketing list by using an Advanced Find query.
C) You can add members to a static marketing list by using an Advanced Find query.
D) Static marketing lists cannot be locked.
E) One dynamic marketing list can contain accounts, contacts, and leads.

Solutions: