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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. After completing the initial process discovery and documentation work, the process definition and user story documentation needs to be reviewed to ensure that appropriate emphasis has been placed on process improvement and on identification and definition of appropriate process metrics. With whom does the program manager and process owner conduct this review?

A) BPM Analyst
B) BPM Administrator
C) BPM Architect
D) BPM Developer

2. A development team is preparing Playback 2. The Playback includes system integrations. When preparing for a playback, what should the program manager do? Advise the development team to:

A) warn stakeholders with possible technical problems in advance.
B) create a script and practice the playback.
C) postpone the playback if a technical problem is found.
D) use power point slides with screenshots.

3. Within a business process application, access to business data in other systems is accomplished via:

A) connection lines between Business Process Definition (BPD) activities.
B) exposed process variables.
C) tracking points
D) integration service.

4. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that an additional category of metrics for defect rates be collected.
B) Suggest no changes to the metrics.
C) Suggest that the COE should aggregate information on the ROI for each project.
D) Suggest that greater emphasis be granted to the metrics gathered on cycle time.

Solutions: