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HP Imaging and Printing Sales Fundamentals Sample Questions:

1. What is the advantage of HP Care Packs?

A) They include free upgrades to HP devices.
B) They are included in the standard product warranty,
C) They can be purchased for third-party products.
D) They are easy to buy, easy to use, and flexible.

2. According to HP, what is involved in cross-selling?

A) selling the client a device that has more features to drive cost savings
B) selling HP printers that can print from both a Macintosh and a PC
C) selling the client accessories that go with their device to make them more functional
D) selling the client a balanced mix of HP MFPs and single function printers

3. HP ink cartridges are recycled by first shredding the plastic cartridge bodies What happens to the shredded material?

A) It is cleaned, compressed, and disposed of in the land fill.
B) It is used to make HP recycled paper, which is exclusively used on HP campuses worldwide.
C) It is used to make new print cartridges.
D) It is sold for use in shipping containers, auto parts, and carpet fibers.

4. Why does HP create customer segments?

A) To help HP sales people locate the series of products that works best for a customer group
B) To monitor inventory
C) To control which products are marketed to various types of accounts
D) To divide the customer's workforce into departments to address specific customer groups

5. What is the most important fact to remember about transactional and consultative sales?

A) You should focus on your customer's business problems
B) You should minimize time spent with customers.
C) You should focus only on your margin.
D) You should focus primarily on volume of sales.

Solutions: