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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) Customer name
B) Host ID
C) IP address
D) MAC address

2. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) Physical Entry-Level Server
B) VMware High-End Server
C) VMware Mid-Range Server
D) Physical Mid-Range Server

3. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
D) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

4. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Customer name
B) IP Address
C) Host ID
D) MAC Address

5. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
B) Contact Center data gathered from generic reports only
C) Evolution of the Contact Center agent

Solutions: