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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Multi-Agent Interoperability | 5% | - Agent-to-agent communication - Agent API usage scenarios - Model Context Protocol (MCP) |
| Topic 2: Data Cloud for Agentforce | 20% | - Unstructured data processing: chunking, indexing - Retrievers and search types: keyword, vector, hybrid - Agentforce Data Library types - Improving response accuracy with data grounding |
| Topic 3: Development Lifecycle | 15% | - Testing agents in Testing Center - Deployment: sandbox to production - Version control and maintenance - Monitoring, adoption and optimization |
| Topic 4: Prompt Engineering | 20% | - Prompt Builder usage and use cases - Prompt template creation: field generation, flex types - Prompt management and user roles - Grounding techniques and best practices |
| Topic 5: AI Agents | 35% | - Channel integration: digital experience, email, Slack - Topics and actions configuration - Agent User security and permissions - Agent types: Service, Sales, Employee - Agent architecture and reasoning engine - Deterministic controls: filters and variables |
Salesforce Certified Agentforce Specialist Sample Questions:
What is the main purpose of Prompt Builder?
- A. A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
- B. A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.
- C. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work
Correct Answer: C 🗳️
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Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?
- A. Agentforce does not have the permission to delete the user's records.
- B. Agentforce Delete Record Action permission is not associated to the user.
- C. Agentforce does not have a standard Delete Record action.
Correct Answer: C 🗳️
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An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?
- A. Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
- B. Add the fine-tuned LLM in Einstein Studio Model Builder.
- C. Enable model endpoint on OpenAl and make callouts to the model to generate emails.
Correct Answer: B 🗳️
Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.
- A. Matched opportunities were created in the last 12 months.
- B. Matched opportunities are limited to the same account.
- C. Matched opportunities have a status of Closed Won from the last 12 months.
Correct Answer: C 🗳️
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?
- A. Configure the Integration Flow Standard Action in Agent.
- B. Create a custom copilot action which calls a flow.
- C. Create a Flex prompt template in Prompt Builder.
Correct Answer: B 🗳️
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