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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Lifecycle Services Portfolio | 30% | - Device lifecycle management phases - Active Care and premium support offerings - Configuration and deployment services - Hardware support and warranty extensions |
| Topic 2: Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Matching services to customer needs - Assessing customer IT environment - Sustainability and device extension value |
| Topic 3: Advanced Sales & Consultative Selling Skills | 25% | - Customer engagement strategies - Positioning lifecycle services as solutions - Identifying business pain points |
| Topic 4: Service Delivery & Operational Knowledge | 20% | - Deployment process overview - Service level agreements and governance - Monitoring and support capabilities |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
- A. End users cannot snooze the alerts.
- B. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
- C. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
- D. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
- E. Only non-hybrid employees can receive end user alerts directly on their device.
Correct Answer: B,C,D 🗳️
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Which coverage does HP Post Warranty Support Service provide?
- A. No-cost device repairs made with certified HP parts
- B. Extension beyond 12 months if needed
- C. Access to Level 2 help desk technicians
- D. Additional 12 months of support based on the product's base warranty or selected Support Service package
Correct Answer: D 🗳️
Explanation: Only visible for UpdateDumps members. You can sign-up / login (it's free).
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?
- A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
- B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- C. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- D. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
Correct Answer: D 🗳️
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