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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
| Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which statement is true about the current market trends?
A) Professional and personal lives are becoming more separate.
B) The workforce has increasing expectations for productivity.
C) Onsite workplaces are becoming obsolete.
D) IT wants greater flexibility to purchase the latest technologies.
2. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A) HP Care Pack Central
B) HP Support Center
C) HP Channel Services Network
D) HP Sales Central
3. Which portal is the global gateway for the tools and resources you need to do business with HP?
A) HP Market Pro
B) HP Cross Sell Solution
C) HP Partner First Portal
D) HP Sales Central
4. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)
A) They can be enhanced by adding remote support for minimal additional cost.
B) They enable IT resources to focus more on the value-added business tasks.
C) They cover repairs due to spills, drops, or electrical surges.
D) They help minimize the impact of downtime on the business.
E) They automatically come with the Image and Application service.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A,E |

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