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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the vice president of sales wants the regionally-dispersed agents to participate in weekly sales meetings.
Which type of teams should be organized?
Choose 1 answer

A) Virtual teams
B) Quality teams
C) Self-managed teams
D) Cross-functional teams

2. Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Choose 1 answer

A) Situation, target, and perceiver
B) Stimulation, task, and skills
C) Problem, criteria, and alternatives

3. Which of the following characteristics is closely associated with informal groups but not associated with formal groups?

A) Directed towards organizational goals
B) Defined by organizational structure
C) Usually has a negative impact on the organization
D) Formed to meet social interactions' needs

4. What are primary factors that differentiate virtual
teams from face-to-face teams?
Choose 1 answer

A) Overcome time and space constraints and create limited social context
B) Improve employee satisfaction and create more frequent social context
C) Reduce paraverbal cues and create more frequent social context
D) Reduce telecommunications costs and increase paraverbal cues

5. A team is struggling to become productive but cannot decide who should do what.
How should the team leader attempt to resolve the problem?
Choose 1 answer

A) Research the problem and impose a solution without argument
B) Disband the team because the problem cannot be solved
C) Coach the team through the difficult
D) Resign as team leader

Solutions: