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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Experience Cloud | 5% | - Portal and community solutions - Partner and customer engagement |
| Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
| Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Analytics | 5% | - Data visualization and reporting - CRM Analytics (Tableau CRM) implementation |
| Data Management | 5% | - Data quality and governance - Data modeling and architecture |
| Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Service Cloud | 10% | - Service process design - Case management and automation |
| Integration | 5% | - API management and data integration - MuleSoft integration patterns |
Salesforce Certified B2B Solution Architect Sample Questions:
A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?
- A. Standard Dashboards
- B. CRM Analytics
- C. Sales Cloud Einstein
- D. Reporting snapshots
Correct Answer: B 🗳️
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Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recentacquisition. The integration into the global architecture will be as follows:
* Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio.
* Marketing Cloud Account Engagement forms will be set up in a website.
* SalesCloud will manage leads created by Marketing Cloud Account Engagement.
UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform.
Which approach should a Solution Architectrecommend in order to set up an environment in which users can test the functionalities from end to end?
- A. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox.
- B. Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.
- C. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org.
- D. Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox.
Correct Answer: A 🗳️
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A Solution Architect that been hired to consultAce Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce.
Ace Computers expects to have large data volumes and wants to minimize impact on end-useroperations during business hours.
Which integration solution should the Solution Architect recommend for the company's business needs?
- A. Salesforce Data Loader
- B. MuleSoft Anypoint Platform
- C. Platform Events
- D. MuleSoft Composer
Correct Answer: B 🗳️
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Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
- A. It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
- B. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
- C. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
- D. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
Correct Answer: B,C 🗳️
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Universal Export has implemented multiple Salesforce products and has made it clear thatit wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers
- A. Consult with the IT department to review the extension requirements.
- B. Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
- C. Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
- D. Begin requirements gathering for integrations and data migration
Correct Answer: B,C 🗳️
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