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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What is the definition of Initial Response Time (IRT)?

A) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.
B) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
C) The amount of time that a customer message has been the responsibility of SAP.
D) Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.

2. Which of the following objects can be tested on their own without using the whole context of a program or transaction? (Choose two)

A) Screens
B) Authorization object
C) Function modules
D) Forms

3. Which of the following are applications of the root cause analysis of SAP Solution Manager? (Choose two)

A) Safe remote access
B) Report development
C) Batch job planning
D) Performance measurement

4. What does priority in incident management mean? (Choose two)

A) It is an attribute of the Service Desk.
B) It is an attribute of the customer's system.
C) It is an attribute of an issue.
D) It is an attribute that characterizes the urgency of an issue.

5. Which of the following statements accurately describe a client in an SAP system? (Choose two)

A) A client represents a completely independent business entity.
B) A client may represent an entire company.
C) A client corresponds to a customer.
D) A client has its own database.

Solutions: