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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 2: Incident Management Processes | - Support workflow
|
| Topic 3: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 4: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 5: System Administration and Monitoring | - Monitoring tools and practices
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What is SAP PartnerEdge?
- A. A program for SAP Channel partners focused on small and midsize companies.
- B. A tool integrated in SAP Solution Manager.
- C. A platform to implement, support, operate and monitor your enterprise solutions.
- D. A product oriented on business processes of small and midsize companies.
Correct Answer: A 🗳️
If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?
- A. MSY_SETUP
- B. SMSY
- C. SOLMAN_WORKCENTER
- D. SMSY_SETUP
Correct Answer: B 🗳️
Which tasks can you perform manually in a Managed System configuration? (Choose two)
- A. Adjustment of HTTP Log Parameter
- B. Implementation of benchmarking procedures
- C. Redirection of system calls to SAP Support Backbone
- D. Configuration of DBA Cockpit
Correct Answer: A,D 🗳️
Which of the following sentences describes the process flow as depicted in the attached picture?
- A. Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
- B. User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
- C. User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
- D. Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
Correct Answer: C 🗳️
You have picked a message from the queue.
What are your next steps? (Choose two)
- A. Search for notes and confirmed messages.
- B. Ask the customer for their usernames and passwords.
- C. Get a thorough understanding of the issue from the information given in the message.
- D. Try to guess what the customer might want to have.
Correct Answer: A,C 🗳️
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