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Pegasystems PEGAPCDC84V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Next-Best-Action Concepts | 12% | - One-to-one customer engagement - Optimize customer value in contact center - Define starting population - Always-on outbound essentials |
| Topic 2: Channels | 10% | - Real-time container setup - Email treatment delivery - Mobile and contact center integration - Share action details externally |
| Topic 3: Contact Policy and Volume Constraints | 18% | - Limit contact frequency across channels - Configure tracking periods - Prevent action overexposure - Set volume constraints for outbound |
| Topic 4: AI and Arbitration | 10% | - Action arbitration logic - Adaptive Decision Manager usage - AI-driven prioritization - Business levers for ranking |
| Topic 5: Decision Strategies | 23% | - Run simulations and analysis - Integrate predictive/adaptive models - Apply eligibility and prioritization rules - Strategy components and flow - Build and test decision strategies |
| Topic 6: Engagement Policies | 12% | - Create engagement strategies - Define customer engagement policies |
| Topic 7: Actions and Treatments | 15% | - Configure actions for outbound - Define and manage customer actions - Present offers on web channels |
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