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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist im Zweck der Wertschöpfungskettenaktivität „Liefern und Unterstützen“ enthalten?

A) Die Bedürfnisse der Stakeholder verstehen
B) Bereitstellung von Diensten gemäß vereinbarten Spezifikationen
C) Erfüllung der Erwartungen der Stakeholder hinsichtlich der Markteinführungszeit
D) Die Servicevision der Organisation verstehen

2. Was ist ein Zweck des Release-Managements?

A) Zum Schutz der Informationen der Organisation
B) Um Hardware und Software in Live-Umgebungen zu verschieben
C) Zur Bearbeitung von benutzerinitiierten Serviceanfragen
D) Um neue und geänderte Dienste zur Nutzung bereitzustellen

3. Welches ITIL-Konzept beschreibt Governance?

A) Die sieben Leitprinzipien
B) Die Service-Wertschöpfungskette
C) Das Service-Wertesystem
D) Die vier Dimensionen des Servicemanagements

4. Welche Aussage zum „Modell der kontinuierlichen Verbesserung“ ist RICHTIG?

A) Das Modell hilft Organisationen, Verbesserungen mit ihren Zielen zu verknüpfen
B) Organisationen sollten ein zusätzliches Modell oder eine Methode verwenden, um Verbesserungen mit dem Kundenwert zu verknüpfen
C) Organisationen sollten die Schritte des Modells in der Reihenfolge durcharbeiten, in der sie präsentiert werden
D) Das Modell ist nur auf bestimmte Teile des Service-Wertsystems anwendbar

5. Welche Aussage zu Notfalländerungen ist RICHTIG?

A) Das Testen von Notfällen kann entfallen, um die Änderung schnell umzusetzen
B) Die Bewertung und Genehmigung von Notfalländerungen wird beschleunigt, um sicherzustellen, dass sie schnell umgesetzt werden können
C) Notfalländerungen müssen vor der Autorisierung und Implementierung vollständig dokumentiert werden
D) Notfalländerungen sollten als Serviceanfragen autorisiert und implementiert werden

Solutions: