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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A) Work Type Line Items for Install, Break-fix, and Inspections.
B) Work Types and Skill Requirements for Install, Break-fix, and Inspections.
C) Work Order custom fields to define Install, Break-fix, and Inspections.
D) Work Order Record Types for Break-fix, Install, and Inspection.

2. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

A) Adjust the Scheduled End field on the ServiceAppointment.
B) Post to the Service Appointment Chatter feed.
C) Change the Status field on the Service Appointment.
D) Update the In Jeopardy field on the Service Appointment.

3. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
B) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
C) Each Asset will have a Service Appointment that will represent the work needed for each machine.
D) Each Account will have a Service Appointment that will represent the work to be done at the customer site.

4. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A) Set the Contractor Manager as a Capacity-Based Service Resource.
B) Create the individual Technicians as Service Crew Members.
C) Set the individual Technicians as Capacity-Based Service Resources.
D) Create the Contractor Manager as a Crew Service Resource.

5. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A) Use Assets and define a hierarchy.
B) Use Products and Product Families.
C) Use Work Orders and define a hierarchy.
D) Use Orders and Order Products.

Solutions: