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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A Consultant needs to set up a new tier-point reset process for a new Loyalty Program, where the data-processing engine (DE) configuration is required.
How should the Consultant set up the data-processing engine with the least configuration effort?

A) Create a copy of the expire fixed non-qualifying points DPE template.
B) Create a copy of the expire activity based non-qualifying points DPE template.
C) Create a copy of the reset qualifying points DPE template.
D) Create a new data-processing engine from scratch / by first principle.

2. Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?

A) Name, Program, Program Partnership Category, Type, Billing Type
B) Name, Partnership Start Data, Industry, Status, Billing Type
C) Name, Partnership Start Data, Billing Type, Status, Type
D, Name, Partnership Start Data, Industry, Status, Type

3. A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers.
What task does the Administrator need to complete first to implement a decision table for the redemption process?

A) Set the "Is Redeemable" flag on the Loyalty Program Currency
B) Create an object with fields for storing redemption details
C) Create a flow to confirm members have points to redeem
D) Create a decision table with input & output values

4. A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A) Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
B) Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
C) Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
D) Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

5. How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A) Use Custom Apex code via a middleware ETL tool
B) Use Marketing Cloud Connect
C) Use Marketing Cloud Server-Side JavaScript
D) Use Salesforce Customer Data Platform

Solutions: