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SAP C_C4HFSM_91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. As a technician, you want to record expenses. Which objects can you record expenses against? Choose Three correct answers.

A) Equipment
B) Activity
C) Service call
D) Purchase order
E) Business partner

2. How Do I notify a technician that he has received a new job? Choose Two correct answers.

A) I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.
B) I cannot notify my technician automatically with SAP FSM.
C) I can change a company setting which enables Device Notifications

3. To send a sms to technicians when they receive an assignment, you need to.......Choose the correct answer.

A) Define a business rule in the admin for the company
B) Open an account and prepay an sms-package from www.sms-boostercom.
C) Set the cloud permission 'sms' READ = TRUE
D) Have a Twillio-Account with sms-send service active

4. In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.

A) Parts logistics
B) Workforce management
C) Customer feedback management
D) Mobile field service execution

5. Which of the following things are part of the Field Service Mobile app? 'Choose Two correct answers.

A) Skills
B) Activities
C) Projects
D) Service Calls

Solutions: