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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Notes
B) Service requests
C) Social network
D) Contacts
E) Sales opportunities

2. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) An error will occur; no queue is assigned to the service request.
B) The queue defined by default is the one assigned to the service request.
C) The service request assignment will be unpredictable.
D) The queue defined in the first evaluated rule is always assigned to the service request.

3. What is the main function of the Data Security Policies?

A) defines the data a particular user can see and/or modify
B) defines the actions a particular user can do
C) defines the privileges and roles a particular user can have
D) defines the views or functionalities the user can access
E) defines the views the application can access

4. Which three types of data are included in the interaction associated with a normal call flow?

A) Contact name
B) Service Request create date
C) Agent name
D) Start time of the call
E) Channel

5. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Filter the selection of the product related to the service request, when filtering by a particular category.
B) Categories facilitate the assignment of an agent to the service request.
C) Categories determine the steps an agent must follow to close the service request.
D) The hierarchical structure of the categories helps to improve the service request classification.
E) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

Solutions: