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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deployment and Troubleshooting- Configuration lifecycle management
  • 1. Migration between environments
    • 2. Diagnostics and logging
      Topic 2: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
      • 1. Core components and data model
        • 2. Agent Desktop and administrative interfaces
          Topic 3: Integration Concepts- Integration approaches
          • 1. Middleware and third-party integration patterns
            • 2. Outbound messaging and event-driven integration
              • 3. REST and SOAP web services
                Topic 4: Development and Scripting- B2C Service scripting and APIs
                • 1. RightNow Object Query Language (ROQL)
                  • 2. Connect PHP / APIs usage concepts
                    • 3. Client-side and server-side extensions
                      Topic 5: Data Management and Customization- Data objects and schema customization
                      • 1. Data relationships and constraints
                        • 2. Custom objects and fields
                          - Business rules and automation
                          • 1. Workflows and business rules engine
                            • 2. Scripts and server-side logic
                              Topic 6: Security and Access Control- Authentication and authorization
                              • 1. Roles and profiles
                                • 2. SSO and identity integration concepts

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. A custom controller,ajaxCustom, has a function named getData( ).
                                  What is the correct way to call the getData <) function via a URL request?

                                  A) /cc/ajaxCustom/getData
                                  B) /ci?ajaxCustom/getData
                                  C) /cc?ajaxCustom/getData
                                  D) /ci/ajaxCustom/getData


                                  2. You want to write a custom widget that allows input of Incident Custom Fields that has both required and nonrequired fields.
                                  Identify the correct method using the Connect for PHP API to determine which fields are required when saving an existing incident.

                                  A) Use ROQL to query the incident and look at the constraint of each custom field to see if is_required_for_save IS set to true.
                                  B) Use ROQL to fetch the incident and inspect constraints to see if is_required_for_save is set to true.
                                  C) Make a call to the rncphp\incident: :getMetadata() static method to inspect the is_recfu.ireci_for_upcia.te constraint of each custom field.
                                  D) Make a call to the RNCPHPMncident: :getRequired() static method to inspect the is_required_for_update constraint of each custom field.


                                  3. What two menu objects can be edited by the Customizable Menus component as part of configuration and on-going administration activities?

                                  A) Standard State/Province object
                                  B) CustomObject Menu fields
                                  C) Custom Fields (Menu type)
                                  D) Standard Incident Status object
                                  E) Standard Countries object
                                  F) Custom Object Menu-ONLY objects


                                  4. In which three ways can a user session end in the Oracle B2CService customer portal?

                                  A) The user logs out of the customer portal.
                                  B) By default, the session expires in 15 minutes.
                                  C) The user opens another interface's customer portal on the same site.
                                  D) The user logs out of the customer portal admin panel.
                                  E) Theuser closes all browser Instances associated with the session.


                                  5. Identify three options that describe functionality that is available in the deployment process for Customer Portal.

                                  A) ability to select individual files to promote to production
                                  B) ability to roll back individual files from production
                                  C) ability to deploy page sets
                                  D) ability to deploy pages directly from developmentto production
                                  E) ability to roll back to any of the last five versions of production
                                  F) ability to view changes in the staging area


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: A
                                  Question # 3
                                  Answer: C,D
                                  Question # 4
                                  Answer: C,D,E
                                  Question # 5
                                  Answer: D,E,F

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