Analytics Management: 10-15%
- Visualization Creation & Configuration: The candidates need to possess the expertise in designing and creating charts and reports with the use of Design wizard. This subtheme will also evaluate the competence of the examinees in configuring interactive dashboards.
- Customer Service Insights Configuration: This section requires one’s knowledge of use cases and capabilities of Customer Service Insights dashboards. It also measures the skills in managing workspaces and connecting to Customer Service Insights.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
MB-230 Structure
- The number of questions ranges from 40 to 60.
- The cost of such an exam is $165 based on the country, where the exam is proctored.
- The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
- Candidates can take 180 minutes to complete the final exam.
- It is delivered in English.
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Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Topic 2: Manage entitlements and service level agreements (SLAs) | 15-19% | - Configure entitlements
|
| Topic 3: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Topic 4: Manage cases and knowledge management | 51-55% | - Create and manage cases
- Implement knowledge management
|
| Topic 5: Manage analytics, visualizations, and insights | 5-9% | - Implement Customer Voice surveys and feedback - Create and manage dashboards and reports
|
| Topic 6: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 7: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Topic 8: Implement routing and work distribution | null | - Configure unified routing
|

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