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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
B) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
C) "Agent1" cannot be used as a name for a CCR agent.
D) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.

2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Snapshot
B) Continuous Log
C) Selective View
D) Resource View
E) Development Tracing

3. Where can you find information detailing which software versions are compatible with each other?

A) The IP Office Installation Guide
B) The IP Office Technical Bulletins
C) IP Office User Guide
D) IP Office Manager Help File

4. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) Wireshark
B) Customer Call Reporter
C) System Monitor
D) System Status Application

5. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)

A) SSH session to the IP Office address
B) Call Status Application
C) Web session to the IP Office address
D) Telnet session to the IP Office
E) System Status Application

Solutions: