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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Unified Communications and Collaboration Design | - UC Applications
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
Avaya Midsize Solution Design Sample Questions:
1. Refer to the Scenario: H&H Tick.
Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?
A) A high availability deployment on three Dell servers
B) A high availability deployment on two Dell servers
C) A virtualized high availability Hyper-V deployment
D) A high availability deployment on two Portwell Cad servers
2. Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
A) HTML based call accounting reports
B) Meet-me audio conferencing
C) Centralized management of wired network switches
D) On demand call recording and reporting for any user
3. Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
A) The incoming trunk must be digital and the outgoing can be analog or digital.
B) The incoming and outgoing trunk can be analog or digital.
C) The incoming and outgoing trunk must be digital.
D) The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
4. You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?
A) An architectural diagram for each person
B) A single design diagram
C) A design diagram for each person
D) A single architectural diagram
5. You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?
A) Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
B) Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
C) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
D) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |

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