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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design Requirements | - Business requirement analysis
|
| Operations and Maintenance | - Monitoring and reporting
|
| Contact Center Architecture Overview | - Deployment models
|
| System Integration | - Telephony and SIP integration
|
Avaya Aura® Contact Center Solution Design Sample Questions:
The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?
- A. Customer name
- B. Host ID
- C. IP address
- D. MAC address
Correct Answer: A 🗳️
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
- A. Physical Entry-Level Server
- B. VMware High-End Server
- C. VMware Mid-Range Server
- D. Physical Mid-Range Server
Correct Answer: D 🗳️
A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?
- A. As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
- B. It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
- C. It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
- D. It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
Correct Answer: C 🗳️
The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
- A. Customer name
- B. IP Address
- C. Host ID
- D. MAC Address
Correct Answer: D 🗳️
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
- A. Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only - B. Contact Center data gathered from generic reports only
- C. Evolution of the Contact Center agent
Correct Answer: A,B 🗳️
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